Call Centre and Customer Service Jobs
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About the Call Centre and Customer Service Sector in New Zealand
Large and small firms alike are always on the lookout for professional and competent call centre staff and customer service representatives. In these roles, you are the face or voice of the company you represent, and usually are the main point of contact between the company and the consumer.
It’s important to understand the values of the company you work for and to show those values to the customer through your communication with them.
While everyone loves a bargain, it’s the customer service that really creates brand loyalty among consumers. This is why call centres have high expectations when it comes to delivering customer service and driving sales.
Experts estimate that, by 2020, customer experience and how businesses treat people will overtake price and product as the key brand differentiator. New Zealand businesses are paying attention to this and are moving to put their customers at the centre of everything they do. In order to carry this out well, they need people with outstanding skills in customer service.
Excelling in call centre and customer service roles can often lead to promotions within the company. Promotions are generally limited to team leader or supervisor positions that build on the skills developed working in customer contact.
Working in Customer Contact in New Zealand
There are no qualifications required for general customer contact jobs, as companies will provide in-house training geared towards their specific requirements. However, there are qualifications available after you have employment experience in this area.
For some customer contact jobs, a qualification may be required in a specialty area such as IT.
It is very important to have a calm demeanour and be able to cope with situations where the person you are dealing with might be upset, frustrated, or angry. You will likely deal with complaints, problems, and challenging customers, so having the ability to listen and respond calmly is a must.
Major Sectors Requiring Customer Service and Call Centre Staff
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Banking
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Finance
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Insurance
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Telecommunications
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Third party call centres
Occupations Related to Customer Service
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Administration Officer
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Call Centre Worker
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Contact Centre Worker
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Information Technology Helpdesk/Support Technician
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Receptionist
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Sales Representative
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Supervisor
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Team Leader
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Telemarketer
Industry Snapshots
45,000 - Average salary of a contact centre worker
Featured Jobs
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Customer Service Superstars – Grad Opportunities!
City:
Auckland
Job Type:
Permanent
Date:
18 September 2024
About the Role;As we’re seeing an increase in demand for sparky, bright grads (or similar) who are looking to step into entry-level customer service roles to kickstart their careers or gain experience during their summer breaks, we are looking for ca…..
Customer Support
City:
Auckland
Job Type:
Full-time
Date:
October 8, 2024
Customer Support Grinding Gear Games location Auckland.;Based in West Auckland, Grinding Gear Games is searching for full time Customer Support staff to handle a wide variety of customer service-related tasks. Location on-site in Henderson, Auckland,
Customer Service and Shipping Team Leader
City:
Auckland
Job Type:
Permanent
Date:
24 October 2024
About the Company;Founded six years ago, this organization has helped thousands of Kiwis across the country.;About the Role;As the Shipping Team Leader, you will be responsible for leading a team of 4-5 shipping coordinators who handle customer queri…..
Customer Support Specialists – North Shore
City:
Auckland
Job Type:
Permanent
Date:
3 October 2024
About the Role;We have numerous customer service roles where you will be responsible for supporting customers over the phone, as well as via email and web channels in some cases. There will also be an element of administration. Inbound customer queri…..