Call Centre and Customer Service Jobs
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About the Call Centre and Customer Service Sector in New Zealand
Large and small firms alike are always on the lookout for professional and competent call centre staff and customer service representatives. In these roles, you are the face or voice of the company you represent, and usually are the main point of contact between the company and the consumer.
It’s important to understand the values of the company you work for and to show those values to the customer through your communication with them.
While everyone loves a bargain, it’s the customer service that really creates brand loyalty among consumers. This is why call centres have high expectations when it comes to delivering customer service and driving sales.
Experts estimate that, by 2020, customer experience and how businesses treat people will overtake price and product as the key brand differentiator. New Zealand businesses are paying attention to this and are moving to put their customers at the centre of everything they do. In order to carry this out well, they need people with outstanding skills in customer service.
Excelling in call centre and customer service roles can often lead to promotions within the company. Promotions are generally limited to team leader or supervisor positions that build on the skills developed working in customer contact.
Working in Customer Contact in New Zealand
There are no qualifications required for general customer contact jobs, as companies will provide in-house training geared towards their specific requirements. However, there are qualifications available after you have employment experience in this area.
For some customer contact jobs, a qualification may be required in a specialty area such as IT.
It is very important to have a calm demeanour and be able to cope with situations where the person you are dealing with might be upset, frustrated, or angry. You will likely deal with complaints, problems, and challenging customers, so having the ability to listen and respond calmly is a must.
Major Sectors Requiring Customer Service and Call Centre Staff
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Banking
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Finance
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Insurance
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Telecommunications
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Third party call centres
Occupations Related to Customer Service
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Administration Officer
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Call Centre Worker
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Contact Centre Worker
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Information Technology Helpdesk/Support Technician
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Receptionist
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Sales Representative
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Supervisor
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Team Leader
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Telemarketer
Industry Snapshots
45,000 - Average salary of a contact centre worker
Featured Jobs
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Customer Service Consultant - Financial Services
City:
Auckland
Job Type:
Permanent
Date:
24 October 2024
About the Company;Our client is a leader in the financial services industry providing high quality products to their Kiwi customers.;About the Role;This role will involve delivering exceptional service to customers via phone and email. You will be ex…..
Customer Service Representatives - Insurance
City:
Auckland
Job Type:
Permanent
Date:
18 September 2024
About the Role;We’ve seen a boom of opportunities within the insurance space at all levels! These roles are within organisations across all specialisations and often involve commission or bonus elements for those driven by the opportunity to influenc…..
Customer Service Representative - Call Centre
City:
Auckland
Job Type:
Permanent/Temporary/Contract
Date:
1/11/2024
- "Join a tightly knit team in a dynamic workplace where your expert customer service skills will be valued";- "Opportunity to work for a leading company in the construction industry in the heart of Auckland";- "Perks and culture: Experience Friday drinks and a vibrant work environment"
Customer Service Roles - South Auckland
City:
Auckland
Job Type:
Permanent
Date:
22 October 2024
About the Role;We have numerous customer service roles where you will be responsible for supporting customers face-to-face or over the phone, as well as via email and web channels in some cases. There will also be an element of administration.;About …..