Call Centre and Customer Service Jobs
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About the Call Centre and Customer Service Sector in New Zealand
Large and small firms alike are always on the lookout for professional and competent call centre staff and customer service representatives. In these roles, you are the face or voice of the company you represent, and usually are the main point of contact between the company and the consumer.
It’s important to understand the values of the company you work for and to show those values to the customer through your communication with them.
While everyone loves a bargain, it’s the customer service that really creates brand loyalty among consumers. This is why call centres have high expectations when it comes to delivering customer service and driving sales.
Experts estimate that, by 2020, customer experience and how businesses treat people will overtake price and product as the key brand differentiator. New Zealand businesses are paying attention to this and are moving to put their customers at the centre of everything they do. In order to carry this out well, they need people with outstanding skills in customer service.
Excelling in call centre and customer service roles can often lead to promotions within the company. Promotions are generally limited to team leader or supervisor positions that build on the skills developed working in customer contact.
Working in Customer Contact in New Zealand
There are no qualifications required for general customer contact jobs, as companies will provide in-house training geared towards their specific requirements. However, there are qualifications available after you have employment experience in this area.
For some customer contact jobs, a qualification may be required in a specialty area such as IT.
It is very important to have a calm demeanour and be able to cope with situations where the person you are dealing with might be upset, frustrated, or angry. You will likely deal with complaints, problems, and challenging customers, so having the ability to listen and respond calmly is a must.
Major Sectors Requiring Customer Service and Call Centre Staff
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Banking
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Finance
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Insurance
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Telecommunications
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Third party call centres
Occupations Related to Customer Service
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Administration Officer
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Call Centre Worker
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Contact Centre Worker
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Information Technology Helpdesk/Support Technician
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Receptionist
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Sales Representative
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Supervisor
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Team Leader
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Telemarketer
Industry Snapshots
45,000 - Average salary of a contact centre worker
Featured Jobs
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Account Manager
City:
Christchurch
Job Type:
Permanent / Full Time
Date:
9/10/2025
Our client is looking for an experienced sales person to take on a fulltime ongoing role.
Their business is in the construction industry and this role would involve the following:
- Sourcing new business
- Managing existing companies
- Raising brand awareness
- Following through on leads
You will need to be a proactive, outgoing person who enjoys being on the phone and selling to Trade based companies, as well as maintaining relationships with current companies.
Additionally you will have
Contact Centre Representative
City:
Wellington
Job Type:
Temporary Staffing Solutions
Date:
7/10/2025
Make a difference in your community – one call at a time.
We are looking for a friendly, reliable, and customer-focused individual to join a busy Contact Centre team on a temporary basis. This is a fantastic opportunity to contribute to your community while gaining valuable experience in a dynamic local environment.
As a Contact Centre Representative, you’ll be the first point of contact for residents, businesses, and visitors reaching out with questions and seeking advice. You’ll handle
Call Centre Workers
City:
Christchurch
Job Type:
Permanent / Full Time
Date:
9/10/2025
Requirements
NZQF Level 2 or 3 qualification, or at least one year of call centre experience
Reliable transport and a full driver's licence
Flexibility with work hours
Tasks Include:
answering incoming calls, emails and messages, and assisting customers with their specific inquiries
identifying requirements and recording information into computer systems
coaching staff and assisting call centre operators to resolve problems and customer inquiries
developing rosters and managing staff num
Customer Service / Call Centre Representative
City:
Auckland
Job Type:
Permanent Recruitment
Date:
9/09/2025
Showcase your fantastic Customer Service/Phone Sales skill set
Join a dynamic organisation where you are valued
Free carparking, weekly incentives and an awesome team environment are on offer
Our client is top of their game and a recognised household name on the North Shore. They are so good at what they do their business is growing.
We are on the look-out for an experienced Customer Service Representative with a minimum of 2+ year's experience working in an inbound/outbound c